When we refund
If an editor hasn't listened to your submission within 14 days of payment, we refund the $10 fee in full. You don't need to ask; we email you when the refund is sent.
How long it takes
Refunds usually reach your card in 5 to 10 business days, depending on your bank. On your statement the refund shows as ELECTRONICDISPATCH.COM.
When we don't refund
The fee pays for a listen, not an outcome. We don't refund because:
- we listened and decided not to cover the music;
- you sent the wrong link, or a link that stopped working before we listened;
- you'd like to swap the track for a different one.
Something else about a charge?
Charged twice, a charge you don't recognise, or a refund that hasn't arrived after 10 business days? Use Contact us at the bottom of this page and choose the payment option. An editor looks at it and replies by email. Don't send card numbers; your reference number is enough.